[Resolved]  OneAssist Consumer Solutions — yesterday I get a fraud call from your number [protected]

I cancelled my 1399 plan and told you recently to refund my money and you tell me that i will receive a call from them. Yesterday, i received a call from [protected], he tell me that he will return immediately the 1399 rs, and tell me to say all my axis bank debit card details, and then tell me to share a otp, as i get the call from your number, believing on him, i tell him all of which he asked me and then 8999 rs debited from my account. But i not did the transaction.
Hey, as i received the call from your number, and he already knows that i will get refund of the 1399. Rs, so i can assuredly say that he get all of my information from you one assist.
I am a simple student, and my age is only 18, and there is now only 1500 rs in the account. Please refund me. Please. I already mailed you with the documents.
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Feb 15, 2019
Complaint marked as Resolved 
Refunded total
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Dwaraka,

Greetings from OneAssist!

We're sorry to hear that fraud transaction has happened with you. We're aware about your case. Please be assured, our email team is already investigating on your case and they will get back to you with the resolution on your case.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments 

Comments

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2OX1KIe Regards, Team Axis Bank.

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