[Resolved] OneAssist — enhanced wa privilege single plan

kousum_123

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700084
Website:	oneassist.in

Kindly note i received an email from oneassist saying that my oneassist plan is going to be reactivated within the end of this month. Please note i don't want to continue this service anymore and please deactivate this service immediately. Please make sure no further charges are deducted from my account or from my credit card. Today morning, i called oneassist customer support and talked to a representative (Dipali), who mentioned that this service will automatically be reactivated and charges will be deducted from my account. How a company can reactivate a service without its ending date, without the consent of the customer? And when i asked her to deactivate this service, she started to explain me another plan which cost rs-1300. Please note i do not want to activate any service related to this company. Also, at any cost, i do not want this service to be reactivated for another year without my consent. Kindly deactivate the service immediately.

My registered mobile number is: [protected]
Membership id: [protected]
Relationship no : 3172114

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

OneAssist Consumer Solutions Customer Care's response Dear Koushik,

Greetings from OneAssist,

As requested by you we have initiated the cancellation process vide service request number 3704563. Please be assured that no renewals will take place henceforth.

Thank You,

Regards,

Sophia,

Team OneAssist.