[Resolved]  OneAssist — Laptop battery issue is not fixed.

Address:B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058.
Website:Oneassist.in

This company is fraud. Customer support is disgusting and the experience I have had so far is horrible. I have raised my concern at 8 March but my system is still under repairing and everytime I called to the customer care executive on the last deadline date. they came up with another delay update due to unavailability of spare part we need some more time. My system is still unrepaired from last 20 days and the deadline was explained up to 7 working days problem will be resolved nothing has happened so far. I am fed up with their support system they are not going to get my device repaired. And my employment is also at stake. Because I couldn't continue my job. My employer is asking to me buy another laptop or get your device fixed as soon as possible otherwise we have to ask you for the resignation can't approve your unnecessary leave for a month. I am mentally harassing bye one assist I am being tortured, harassed, I am having lot of anxiety and unnecessary tension and they are giving me constantly depression and not giving my laptop back to me.

Please I would recommend everyone not to buy any kind of insurance policy from one assist otherwise you will feel hopeless or being mentally depressed.

I will keep posting everywhere about my experience with one assist until my laptop is received to me.
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Mar 29, 2022
Complaint marked as Resolved 
They haven't emailed me but they have their app in which I have discussed with the service advisor. They have informed me that by 26 March my system would be repaired but they haven't done it and asked me to wait till 30 March now I have taken so many follow up and they have given me another estimate of 6th of April and I have all the recording and screenshot available of their chat. Their toll free number is 18001233330.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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Dear Mohit, We regret the inconvenience caused. Please provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code MAR39CA0305 & our team shall look into your case & connect with you within 48 working hours - Andreya, Team OneAssist.

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    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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