[Resolved]  OneAssist — No service provided and now not agreeing to compensate to what is on terms

Address:	2nd Floor, Vipul Plaza, 211-214, Golf Course Rd, Suncity, Sector 54, Gurugram, Haryana 122011
Website:	Oneassist.in

Hi,
My name is Tharun and I had a order from Amazon for window ac Order date-06-Aug-2020,
Order #[protected] Order value 25, 829.20 (1 item), with which I had a purchase made for 3years total protection plan from one assist bought from Amazon with purchase Order date-06-Aug-2020, Order #[protected], Order value- 2, 445.89.
Feature of insurance was as follows:-
What's covered - 3 Year Warranty Cover, 3 Year Accidental Damage and Voltage surge cover, In warranty Assistance. Complementary 1 Cleaning Service and 1 Gas Charing Per year. Auto Activation of plan post successful delivery of appliance. Registration number will be shared on customer’s registered e-mail Id.
10 Days Resolution Guarantee - We guarantee to repair your product within 10 working days, else we refund the product cost. 100% Cashless repair - All applicable charges covered under plan cost
Truly Unlimited Repairs – Enjoy unlimited repairs as your protection cover gets reinstated to its original value, after every claim.. On Site, At-home services, Transportation included (if required)
Verified Experts - All our Service experts are certified & Background verified. All leading brands covered with service availability even on Sundays.

Now I raised a request on ac repair on 11/04/21, I had a technician visit made on 13/04/22 who checked for what was in fault ans said it is gas refilling which is required.

Then until 18th they were on status of arranging required spare parts and and on 19th I had text to schedule technician visit for repair and I had no available date for technician until 26/04/22 got one for 27/04/22 arranged for same but on 20/04/22 I had a text stating issue is been resolved how would you like to rate our service. I called immediately to complaint about same how come case is closed without resolving waited until 25th to complete 10 working days as the issue is still not resolved I would like to claim full refund of product cost paid. Please assist to resolve this complaint. Also check for few attachment for proof on information

Thinking to buy insurance from Amazon for product just read below

If you are looking for truthful answer don't buy insurance for product as it's Hassel and mental harrasment also there is no support from Amazon for same you check there response on my twitter id @Tharun183 also I had to raise this in consumer forum

Your Grievance has been successfully lodged and your docket number: 3458497