[Resolved] OnEMI.in — Washing m/c not delivered

B_Krishna

from Mumbai, Maharashtra

Address:

Bangalore Urban, Karnataka

I made a telephonic order of 1no. Whirlpool ACE 6.5 Supreme washing machine on the company called ONEMi. The order was made on 23rd August 2014 and payment of Rs. 10, 998- was made charged to my Citibank credit card ending with 1509. This company publishes a product catalogue and dispatches every often. The above said product has an item code E1387-C07. The product is not delivered till date nor there is no clear communication on delivery nor cancellation. After several follow-up calls I started noting every calls I made since 14 Sept, with their responses, name, date and time till date and can provide details on your request. Kindly look into this and do the needful at the earliest and oblige.

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Aug 14, 2020

Complaint marked as Resolved

Onemi.in customer support has been notified about the posted complaint.

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Comments

B_Krishna

from Mumbai, Maharashtra

14Sept Complaint lodged, complaint no. provided by them SR00046205 to check and confirm, no calls received thereafter.
2nd call 01.Oct 12.30hrs Delivery committed by Deepak Kumar Singh to deliver by 04-oct,
3rd call 06.Oct.19.45hrs Same response by Ashish Kumar,
4th call 11.Oct 11.35hrs, Cancellation requested to Jyoti Complaint no. SR00057023,
5th call 13 Oct 21.20hrs Cancellation requested to Mohammad Javed, claimed that the cancellation will be done in 2days and payment shall be reversed by 01st Nov.
6th Call 31.Oct. 21.30hrs Mohammad Javed again 2days requested for cancellation and payment reverse 15days more.
7th Call 02.Nov.15.00hrs Shiva promised that a call will be given to me on 5th and confirm cancellation and money transfer. No call received on 5th Nov. 21.00hrs
8th Call Mr. Kumar on my call denied to give status nor take complaint and asked me to call next day by 10.00am.

Onemi.in Customer Care

from Chennai, Tamil Nadu

Dear Krishna,

We apologize for the inconvenience caused.

We will look into the issue and will revert ASAP.

Thanks,
OnEMI Online Team