OnePlus India — Display green line issue

Dear OnePlus Team,

I am writing to formally raise a complaint regarding a serious display malfunction in my OnePlus 8 device and the unacceptable delay in service response that has now resulted in denial of warranty coverage.

My device initially developed a green line on the display, a defect widely reported across multiple OnePlus models. Recognizing the seriousness of the issue, I promptly contacted your authorized service center and requested a pickup for inspection and repair. At the time of my complaint, the green line was clearly visible and served as direct evidence of the display failure.

However, despite my timely escalation, the service center delayed the pickup by 18 days. During this period, the display deteriorated further and turned completely green, rendering the original green line invisible. This progression was a direct result of the defect worsening over time — something I had no control over. The delay in pickup and inspection allowed the issue to escalate, and now your team is denying warranty coverage on the grounds that the green line is no longer visible.

This reasoning is both illogical and unfair. The green screen is not a separate issue — it is the natural progression of the same defect I reported initially. Denying warranty support based on the absence of the green line, when the entire display has turned green, is a flawed approach that penalizes the customer for your own service delays.

I fulfilled my responsibility as a customer by reporting the issue promptly. The failure to act on time lies entirely with your service team. It is unacceptable that I should bear the cost of a display replacement simply because the defect evolved during the waiting period caused by your own delay.

This situation raises serious concerns about the integrity of your warranty process and the accountability of your service network. If a customer reports a defect in good faith, and the company delays action to the point where the defect worsens, the customer should not be penalized for the loss of visible evidence. This is not just a technical issue — it is a matter of consumer rights and fair treatment.

Therefore, I request that OnePlus:
1. Acknowledge the service delay and its impact on the visibility of the defect.
2. Approve a free display replacement under warranty, as the issue was reported while the green line was still present.
3. Ensure that future service delays do not result in denial of legitimate warranty claims.

If this matter is not resolved fairly, I will be compelled to escalate it to consumer grievance platforms, including the National Consumer Helpline, legal forums, and public platforms where similar cases are already being discussed.

I hope OnePlus will uphold its commitment to quality and customer satisfaction by resolving this matter promptly and fairly.

Sincerely,
**Arjun Prajapat**
📞 [protected]
📧 [protected]@icloud.com
📱 IMEI: [protected]