OnePlus India — Request for Waiver of Display Replacement Charges / RO no: IPS001025-AS[protected]

Dear OnePlus Service Centre Team,

I am writing to bring to your attention the charges applied for the replacement of my device’s display. As per my understanding, this is a software issue and fault acknowledged by the company, and the display replacement should be carried out free of cost.

However, I have been informed that charges are being applied for this replacement, which I believe is incorrect and unfair. Since the fault lies with the company and not due to any mishandling on my part, I kindly request you to waive these charges and proceed with the replacement at no cost.

Please confirm the resolution of this matter at the earliest, as I rely on my device for daily use. I trust OnePlus to uphold its commitment to customer satisfaction and product quality.

Details of my device:

Model: Oneplus 9R
IMEI Number: [protected]
RO no: IPS001025-AS[protected]

I look forward to your prompt response and resolution.
Sincerely,
Prashant More
[protected]