OnePlus India — Serious Complaint Regarding Negligence, Repeated Repairs and Damage to My Phone by OnePlus Service Center

To
The Customer Support / Grievance Team
OnePlus India

Dear Sir/Madam,

I am writing this email to formally raise a serious complaint regarding the **extreme negligence, repeated delays, and mishandling of my phone** by your authorized OnePlus Service Center Jaunpur.

I visited the OnePlus Service Center at **JAUNPUR** to get my phone display repaired. The service center staff informed me that the **display and panel needed to be replaced**, and the process would take **7–10 days** as the parts had to be ordered.

After waiting for 10 days, I was informed that the display had arrived. However, when I visited the service center, the staff checked the display and stated that it was **already damaged**, due to which I was asked to wait for another 10 days. This process continued repeatedly, and the service center took **almost one month** without resolving the issue.

After one month, the service center installed a **white-border display** and asked me to use it temporarily, assuring me that I would be called once the **black-border display** arrived. After about a week, I received a call stating that the black-border display was available.

Until this point, the phone was working properly with the white-border display and **there were no restart or performance issues**.

However, when the service center staff **opened my phone again** and installed the black-border display, it **did not function at all**. I was then told to reinstall the white-border display. After this second opening and reinstallation, my phone started facing a **frequent automatic restart issue**, which **never existed earlier**.

This clearly indicates that the phone has been **damaged due to improper handling and repeated opening** by the service center staff. Despite this, the service center is **refusing to accept their fault**, and the **behavior of the staff has been extremely unprofessional, rude, and unsupportive**.

Such conduct amounts to **deficiency in service and negligence** under the Consumer Protection Act, 2019.

I hereby request OnePlus to:

1. Conduct an immediate investigation into this matter
2. Resolve the restart issue and any internal damage caused, **free of cost**
3. Take strict action against the concerned service center staff
4. Provide a written explanation and proper resolution

Please note that if this issue is not resolved within **7 days**, I will be forced to escalate the matter to the **Consumer Forum and National Consumer Helpline**, and take further legal action if required.

I have all supporting evidence, including payment details, job sheets, call records, and can provide photos/videos if required.

I expect an urgent and satisfactory response from your side.

Sincerely,
Ankit Keshari
[protected]
[protected]@gmail.com
Phone Model: OnePlus Nord 4
OnePlus Service Center Jaunpur