OnePlus India — TV Replacement Request

Address:

A2,unit no 1,2,4 Mumbai-Nasik Highway Village Vahuli Post-Padgha Tal

I have purchased a OnePlus TV Y1S Edge 32HD2A01 Black IN on 15/10/2022 online from official website. The TV got delivered on 20/10/2022 and the technician came on 22/10/2022 for demo/installation. During Demo the technician found out that the TV is Defective and have some pairing problem. So the technician filed a request to replace the TV to the company and request reference ID IN02159TV[protected]. After that i am calling costumer care to take the update on request but the customer service always give me different answers. In last call they said it will take 15 days to replace the TV but its been more than 15 days since the request raised and there is no update and action taken from their side. So now i am very frustrated and i want my money back