Onida / MIRC Electronics Complaints & Reviews

I m sanjay devpat rai my reg. Mobile no. [protected] i had called to onida service center in number [protected], i told about problem arising in my ac because i had purchase onida wi fi ac. On 19 june 2019 at nearly 2.00 am i had called on onida service center in number [protected] whose complaint no. 1906g[protected], in my home address which was given to onida company repairer come to my house at 12-1.00 pm on 19 june 2019, and told me that they have came from onida service center, they opened my ac and pick out pcb ac part and taken by themselves and a cheque of rs. 3000/- alo taken and cash of rs. 1000/- also. They clarify me that within 2 days they repaire the part of ac, they provide me a bill in which written reliable services and only mobile no was given no address was provided. I called to onida service center in number [protected], immediately i told them to provide the repair center detail but the customer care refuse to share the detail of repair center. The repair man came from in the name of onida service center, their no. Is [protected], when i called in this number no one was answering i immediately stopped my cheque which was given to them, on 23 june 2019 i search this person, i caught him in nalasopara east achole road district palghar the shop was in the name of reliable services, and asked him entire detail, what ever he told me it was shocking, that as we called to onida customer care and lodged a complaint, customer care provide my detail to one of their service center named al kareem cooling point kandivali mumbai, from here one of the person from al kareem cooling point provided my detail to reliable service and after when the repair man went from my house, one of the person from al kareem cooling point called me and asked about my ac but i asure that one of the repair man from their service center visited to my house but the person from al kareem cooling point provide the feedback to onida customer care that the customer had taken the service of third party. When i heared this i called to onida service center in number [protected] and asked that to whom they provided my detail firstly they refused but later on they provided the name of service center that it is al kareem cooling point but they assured me that the above service center had feedback that i had taken the service of third party. Sir i want to make a point that if i want to take service from third party so why should i called in onida customer care at night on 19 june 2019 at 2.00 am, and the fact was that as soon as i called a night in onida customer care at night and on same day in morning the repair man was in front of my door on 19 june 2019 at 12.00 pm to 1.00 pm. I allegate that who has provided my details to this repair man and if the person was offen to criminal who was responsible for this. The repair person has totally damage the pcb of my ac, wi fi is not working and my ac is also not working anymore who will be responsible for this. About the above fact many times i have told to onida customer care in this no. [protected] but till now no one has response to my fact. On 24 june 2019 i told in onida service center in number [protected] and they taken my complaint 1906g[protected] in this also they feedback that customer has taken service from third party. As per consumer act please do the needful action against this and whatever lost is happened in my ac please do the recovery on that.
Thank you

My air conditioner was installed two weeks back, but the copper pipe started leaking gas yesterday, when asked the service people to repair it, they are saying it can't be claimed under warranty we have damaged but there is no possiblity for us to damage it. Already their installation was done late also I already complained to them twice, then after a week of my complaint only they came to repair it, now when this problem arrived they are again responding irresponsibily including their manager. Now they are asking me to pay for the gas and pipe.

I am a customer of Onida AC. AC not cooling as it's work before. So I registered a complaint against under warranty on 1/06/20. But still now they are not send any technician. I call them daily. They are told me your reminder forwarded. That's all. Nothing happens still now. Please look over it. My complaint no is:(1906K[protected]. Please take proper steps as soon as possible. Thanking you.

I had raised a complaint on the above said date for my split AC not working and since then no engineer has called our tried to contact us to rectify the problem. I faced the issue during installation as well and I had to write to the CEO's office and only then they responded. I have been put through a lot of mental stress. In spite of several reminders to their customer service they have not responded. I request you to help.

Hi sir/madam, Hi, We bought a new Onida Ac 9/4/2019 and it stopped working on 28/5/2019. We filed a complaint on 30/5/2019 and there is no action taken yet. the company keeps lying to us by telling it will come today and its been more that 3 weeks already. The way they handle the customer is also rude. It is a new ac and how can it not work in a month. Even if it is under warranty they are not helping with replacement nor giving me proper response. we are in hot summer and we have a pregnant lady near her due date and the team is not helping at all. we spent so much money on ac and the response they give is worst. How can a pregnant lady survive in this summer in chennai who is near her due date. Please help me to get a new replacement of Ac itself since i feel cheated to get a malfunctioned AC.I have called the onida customer care for more than 5 times and they keep telling they will call me back but no response... fraud is what they are committing. Pls help me here

Dear Team

Still I am not get any call from service boy.

I want replacement of this product .

I[censored] are giving me refund option then i am not happy with this because its cost me more then principle amount .
it is purchased on EMI basis and cost above 24k .
if you give me refund then i am getting 21999 amount .

so it is requested to you please replace product instant of refund hopefully you understand .

With Regrads
Frustrated User

Sir mine complaint has been lodged since 18/02/2019 still lying unresolved due to parts filter bearing and seal. the unit is lying idle. kindly resolve the same immediately. the company concerned person and local person are putting the matter that we have ordered fro parts from abroad countries and whenever we talk to concerned person they show their inability to arrange the parts and how these people can provide service to machine under warranty. it seems case of cheating committing two year warranty but not have spares to rectify the recurring problems of the machine. they should either compensate the value of machine or arrange to correct the machine without futher delay

My onida air conditioner was installed by onida people two days back, from the day they installed I have been complaining that water is leaking from the indoor unit, for two days they said people are coming, today no one attending my phone and responding, is this the customer service given by onida to it's customers? Also the invoice given by him when installed seems to have contact details of my old order, when I asked them to change they are telling onida captures it's details from mobile number since ur mobile is registered to the address you first only that will come in invoice, also the copper pipe was missing in the package so I paid for that too, when I asked in tata cliq(where I ordered the AC) that the copper pipe was missing in package they asked for invoice, the invoice now is in my old order contact details, how come I raise the complaint.

I have bought a washing of ONIDA and there was issues with the spinning motor with the warranty after the approaching the ONIDA service center the mathura they told that they will replace the spinning motor but its almost 2 month after this there is no proper response from the service center side . such a very bad service from ONIDA .Even if we call them they would
tell the same old story as they have ordered the motor and has to come .Its been 2 month have haven't got a single motor to replace such a poor company .

complaint no is 1906K[protected]

I purchased Onida 1.5 ton AC in june 2018. In 2018 working fine. In 2019 Not cooling well so, I have complaint against this on 31st may 2019. I have called many times to customer care to resolved issue they did not do anything only told to me technician will visit within 48 hr. I had waited long finally technician visit my home after 72 hrs(3 june 2019) they checked ac and asked to me me outdoor PCB board problem so we need to request for replace PCB board, and it will take 15 to 20 days more.

My concern is that if you take 20 to 25 days to resolved issue how can customer purchase your product. Word services by Onida. I never recommended onida in future and not suggest to friend or family to purchase it.

Note :- Please try to understand and try to resolved as soon as possible.

Regards
kaushal

I have complained several times. Technician visited to check my ac and informed that swing motor is to be changed. Nearly one month has passed, i have contacted customer care and service centre frequently but no positive response received, so far. Even wrong/false messages are being sent to me such as,

"your call (1905f[protected] has been cancelled refuse to pay if there is any escalation or wrong cancellation, please give us missed call on [protected]".

While i have never refused to pay neither any amount is asked by the company/technicians.

Sir, it's totally wrong that such a reputed company is totally failed to provide the service to its customer's. I am facing hard in such a scorching heat and facing mentally harassment.

Therefore you are once again requested to resolve my problem and to penalize the culprit.

Technician made a visit on 23/24 th may 2019 saying ac is working and then had problems again. I called them after complaint they visited again on 3rd june 2019 raising issue compressor issue and left without response and intimation.. And getting job report signed from the customer saying that the company will contact next day 4th june 2019, i have got no response till date. The product is under warranty and yet hesitant to replace the compressor. Nobody is bothered about getting the ac fixed.. Such as irresponsible company and technical team. Can't even use the ac during summer because of poor customer service.. Onida. Pls find attached the files for reference.

I had a problem with the my ac recently and got serviced after lot of complaints (18th and 21st may 2019) through consumer complaint.in... Following i had experienced problem again... For which i had got response after multiple complaints through this consumer complaint.in from 26- 31may 2019... When they arrived for visit on 3rd june 2019... The technician reported compressor problem and the ac is supposedly under warranty but the company is not ready to replace them with no cost... I have attached the all the report, bills and registered complaints to onida customer care centre...

Hello, dr r s gupta, from satna, m. P.
My split ac does cooling properly,
When, i switched on ac, then some cooling acuring, for 15-20 minutes after that ac blowes hot air, and there after some time our door unit fan also stops.
Some time's after switched on, ac, out door fan does not start moving.
I have complianed to onida costumer care no from my registared mb no [protected], at 28/05/19, till now 4 times but no any service man called me.

Sir i bought onida tv in jan 2019. Before 15 day's it's not working properly then i was complete of that then costumer executive was come and just see that tv and went. After 4 day's he was closed my complaint without inform me and told there i never ready for pay.. He told totally lie i didn't told that.. After some time i called to customer care again till today your costumer care nevar send anyone's for visit i called them many time's.. Sir plz improve your sarvice and staff sorry to say but i am fed up with onida.. I won't buy your product again plz help me my mob no is. [protected]

I have called the asked for service and he has not been able to identify the problem and i am continuing to face the problem with the compressor... The product is under warranty and still not yet fixed the issue. Have called them many times. Last time during the visit they didn't even bring the gas measuring gauge to check at the worst. I have called the mechanic many times and giving me fake promise s making to visit

I have requested the onida service centre to resolve a problem with my ac having problem with compressor. The part which has the problem is under warranty. I have made multiple requests to send the service person from 18 th may 2019 till 24 th 2019 registering thrice the complaint. I am not finding any positive response from the company... I have attached the reference number of the complaint for your pursual.

I have raised complaint 1901G[protected] five months ago to get spare (door hinge) to fix my front load washing machine. But still now I haven't get any solution from Onida to resolve my issue. The service head has confirmed that company stopped manufacturing my model WC so he said that no chance to give spare. I have bought this machine just 2 years ago and wondering how come company say spare not available. Those who read this message please realize my situation that how I have been struggled these 5 months to wash clothes and provide me solution ASAP.
Manikandan
[protected]

Dear sir,

I bought an onida window acs on 14/08/2018 the unit (Ac) s. No: wa183flt#17dc3#002510 has not been working properly from last two months (Issue: no cooling at all and making too much noise). I made a complaint 3 times (Complain id. 1904g[protected], 1905g[protected] & 1905g[protected] till but not getting any response from onida service centre whenever i tried to reach [protected] - biswanath (Manager of howrah, west bengal onida service center)/ [protected]-the receptionist person they just disconnecting or avoiding my call

There has no response from customer care side too.

Myself j infant anto jerald,
Registeded mobile: [protected], i have bought ac on 09/07/2018 and the ac is not working. I registed a complaint through call centre no:[protected] on 14/05/2019 and still the complaint is not registed by the call centre people and no one visited my house for repair. Today i spoke to durga, anand to register the complaint through callcentre kindly help to make arrangement to repair the ac