Online Marketplace Store India [Omsi] / Online Medical Store India — I didn't get the item ordered

Address:

Kottayam kerala

I ordered for catgut on omsi 11days back and till now there is no information regarding the item. I contacted them via customercare number provided in the site and they didnt answer the call.
They charged me rs 624 including shipping charges.
If they are planning to send me the item which was ordered please let me know when will i get it and if not please refund the amount as soon as possible.