Coolstuff Retail Private Ltd. [seventymm.com] — NON-RECEIPT OF MY REFUND OF RS 630/-

Address:

Bangalore, Karnataka

I RECEIVED 2 BEDSHEETS FOR RS 630/- ON 12.9.12 FROM WWW.SEVENTYMM.COM[BORN FILMY-COOLSTUFF RETAIL PVT. LTD. REGD. OFFICE #41, ‘ABHAYA TOWER’ 3RD MAIN ROAD CHAMARAJPET, BANGALORE-560 018 VIDE ORDER ID NO. SMA 0300006 AND INVOICE NO.[protected] WHICH WERE RETURNED BY ME ON 19.9.12 AT T-29, OKHLA INDUSTRIAL AREA, PHASE II, NEW DELHI-20 AT THEIR DELHI OFFICE AND WAS GIVEN A RECEIPT NO. 3096. BUT TILL DATE UNABLE TO GET MY REFUND DESPITE OF MY AT LEAST 100 STD CALLS AT THEIR CUSTOMER CARE NO. [protected] FROM MY LANDLINE PHONE NO.[protected] TO THEIR DIFFERENT CUSTOMER CARE EXECUTIVES, SUPERVISORS ETC. ON VARIOUS DATES TO MS HENNA, MR YUSUF MR PRABHAKAR [SUPERVISOR],MS REGI,MR JIGNESH, MR DARSHAN, MS SULTANA AND MR SUFIA [HIS MOBILE NO. [protected]] AND EVERY TIME I WAS TOLD THAT MY REFUND ORDER IS UNDER PROCESS AND I WILL GET WITHIN 2-3 DAYS BUT SORRY TO SAY COULD NOT RECEIVE WITHIN 2-3 MONTHS. EVEN 2-3 MAILS WERE ALSO SENT TO REMIND THEM BUT TILL DATE THEY R NOT BOTHERED TO RESPOND ME.

SIR IN THEIR WEBSITE THEY HAVE MENTIONED BORN FILMY NOW I KNEW THIS COMPANY IS A BIG THIEF WHO LOOTS THE INNOCENT CUSTOMERS IN FILMY STYLE. I TALKED TO SOME OF CUSTOMERS WHO TOLD ME THAT THIS IS THEIR REGULAR PRACTICE TO LINGER ON THE MATTER FOR 3 MONTHS AND THEN DELETE THEIR RECORDS AFTER 3 MONTHS.

YOU ARE THEREFORE REQUESTED TO TAKE IMMEDIATE STEPS TO INTERVENE AND CANCEL THEIR LICENSE FOR ONLINE SHOPPING IMMEDIATELY AS WELL AS ADVISE THEM TO PAY MY REFUND AMOUNT ALONGWITH RS.1000/- AS PENALTY FOR MY MENTAL HARASSMENT.