[Resolved]  IndiaCakes — Complaint aganist REFUND - www.indiacakes.com

Address:	Kolhapur, Maharashtra
Website:	www.indiacakes.com

I have placed an order to deliver Cake and Flowers on 15th May 2013 in the website named http://www.indiacakes.com/ on 12th May 2013, however, later on 14th May 2013, they have replied back that the requested cake is not available and upon my acceptance, they will deliver some other cake and will refund back my balance money. From that day till date, I have been sending several mails, phone calls to understand the status of my refund money. Every time they used to say hold the line and later hang up. Today again I gave them a call and twice they hanged up and on the third time a lady stated that she does not know the status of the refund as this is being done by some other department and the only option is to mail them as they do not have a contact number. I just cannot understand “Why there is no contact number for refund especially an organization dealing with such lots of customers”. I strongly feel Iam not gonna get my refund money.

Please advise.

Regards,

Unni Raja.