Rediff Online Shop And Enabling Partner Ms Enterprises — defective wrist watch

Address:

Uttar Pradesh

LI purchased a kids wrist watch from rediff online on 18 Feb. Product was deffictive and having scratches also. I called many times in rediff customer care .he gave me number of Mr Stayed enabling partner of rediff. I called stayed two times in Hyderabad but not responding . Till date both parties never tried to resolve the customer problem. I feel cheated .please help me.
with warm regards
Shilpi sharma