www.Timtara.com / Samsung Galaxy Y Duos Lite S5302 Mobile Handset — Delay In Delivery/Product not dispatched yet from the seller end

Address:

Bardhaman, West Bengal

Hello Sir/Madam,

I placed an order on www.timtara.com on 24th Sep 2012 at 08:19 am for a “Samsung galaxy y duos lite S5302 [http://www.timtara.com/products/Samsung-Galaxy-Y-Duos-Lite-S5302.html] “mobile handset with order ID: 10330270.

The expected delivery period that was mentioned then “was within 3 Weeks “, but unfortunately I haven’t received the product yet from their end.
Every time when I call them to deliver my product, they keep on saying that to wait for another 2-3-4 days and they will surely deliver the same from their end. Last time when I called them, I told them to cancel the order and initiate the refund process. They then keep on saying “Sir, why do you want to cancel the order!! Please allow us 3-4 days so that we can deliver the product”.

I now want either my product to be delivered by next week or to get the entire refund by next week.

Please look into the issue and provide me a proper guidance/judgment.
Keeping faith on you.
Thanking you,
BISWAJIT MAZUMDER.