[Resolved] OnlineClues — I want refund due to wrong shipment

ShubhamJO

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411037
Website:	onlineclues.com

I ordered three branded shirts for rs. 799. They gave me some cheap secondhand shirts, altogether different from what i saw on internet while ordering. I want to return it and i want refund. They did not even gave proper invoice.
I tried cancelling order, the very next day after ordering, but it didn't got cancelled then. Now all of sudden, they send such cheap clothes.
Sku code - 3 solid shirts_m
Order no. - oid362086
I received it today 8th sept 2016
I tried calling them, now they it is not sent by them and they are not answering properly to sort this out.
Please help me with this.
I

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Sep 17, 2016

Complaint marked as Resolved

They did nothing.

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

OnlineClues Customer Care's response Hello Customer,
Greetings from Onlineclues.com Above mentioned product is not delivered by us.
Please check properly from where do you order this product as it is not our shipment
Our shippment is spark international.

Thanks
OnlineClues Team

Sep 11, 2016

Updated by ShubhamJO Hello, there seems to be many complaints like mine here, wherein your response is same that the product is not delivered by you. So it's clear that there's some group who is working by your name and fooling people. Why don't you act on this as this is causing harm to your reputation among customers too ? I'mean, now I would never dare to order anything from onlineclues. You should take strict action against it, since many people are fooled by your name.

Verified Support

Sep 22, 2016

OnlineClues Customer Care's response Dear Sir,
This product is not related to us Please check the company name on the courier packet.
Onlineclues customer care team.