[Resolved] OnlineClues — London looks branded check shirts

Biswajitchakraborty

from Kolkata, West Bengal

Jul 16, 2016

Address: 122001

Website: www.online clues.com

First of all the product is not the same as per your picture, totally different. The product quality is just worst. Checks are different even colour is also changed. How could supply this kind of wrong and worst materials?
Now coming to your service at your site in cancellation policy it's clearly mentioned that for cancellation either we have to call for cancellation in that one number is always busy and another one is wrong. Or i have to mail for cancellation at [protected]@gmail.com within 24 hours. So i did it but no such reply has come from your end. I am waiting for your reply with the return application form. But still it's not yet come.
Request you to cooperate me. Else i'll be bound to take proper steps against this forgery.

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May 18, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2016

OnlineClues Customer Care's response Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Onlineclues customer care team.

Jul 20, 2016

Updated by Biswajitchakraborty till date no such application form of return has been sent to my email id, neither online clues had sent any single mail into my email id, rather now i found from the consumer complaint site, that they have asked for my registered mobile no, email id, order id, is this a joke or what? they have mentioned a single email id, for the return request and that is "[protected]@gmail.com" i had sent mail with the entire details within 24 hours in that email id several times, but no reply has yet come, and now they are asking for my email id, phone number, order no and others? is a bad joke?

Verified Support

Jul 21, 2016

OnlineClues Customer Care's response Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards Onlineclues customer care team

Jul 22, 2016

Updated by Biswajitchakraborty Dear Concern,
its been a long time I had mail ID ' [protected]@gmail.com " at your referred email id only, that was a gentle request mail for the product return, till date no such reply I have received, and now you are assuring me further assistance? which kind of assistance you are talking about? my primary request of a return application form, which i have not received from your end, send me that without making any further excuses. is it clear to you?

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Comments

Biswajitchakraborty

from Kolkata, West Bengal

Jul 20, 2016

as per your requirement i am providing you the details
Order ID: CIN272646
Order Date : Jul 8, 2016
Registered Phone Number: [protected]
Email address : biswajit.[protected]@gmail.com

Though I had provided the said details several times by mail,
anyways, Aexpecting your rapid retort in this regard.

from,
Biswajit Chakraborty.

Biswajitchakraborty

from Kolkata, West Bengal

Jul 22, 2016

Dear Concern,
its been a long time I had mail ID ' [protected]@gmail.com " at your referred email id only, that was a gentle request mail for the product return, till date no such reply I have received, and now you are assuring me further assistance? which kind of assistance you are talking about? my primary request of a return application form, which i have not received from your end, send me that without making any further excuses. is it clear to you?