[Resolved]  OnlineClues — Received wrong product still no refund

Address:Chennai, Tamil Nadu, 600027

Hi,

I have ordered the product from Onlineclues website but got the wrong product which I haven't ordered. And there is no proper response for wrong product when I have contacted customer care as well.

Do I need to know the reason and also I'm looking for returning the product and need to know exact ETA for getting my money back.

Please help me on this !

Complaint number is 24739.

Regards,
Ranjith S
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Feb 15, 2017
Complaint marked as Resolved 
OnlineClues customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2017
OnlineClues Customer Care's response
Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team
Mar 21, 2017
Updated by Ranjithesm
I'm really unsatisfied with your service.
Complaint comments 

Comments

Any update on this ?
Hi,

I haven't got the refund for reversed courier charges.
Whose responsible for sending the correct product. Was this my fault ? Did I return the product due to placed the order by mistake/unlike the product/size mismatch.

It's unfair. You guys sent the wrong product, didn't reply properly when I have called customer care.Whenever I call customer care, it's busy tone. I guess, by default you have made setup.

I just need a proper reason and refund for your mistake.
Not willing to give any rating due to frustration.
Regards,
Ranjith S

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