[Resolved] OnlineClues — Return my orders

ahirjay51

Address:	Jamnagar, Gujarat, 381006
Website:	www.onlineclues.com

Order details:

Order id: cin376371
Order date: august 11, 2016
Date of delivary: august 16, 2016
Product name: london looks fusion of 5 check shirt
Ize:m
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

Returned reasons:

Product (shirts) is totally different in design from the show in image of your site. and size is also wrong its short sized material in l size.
I also did not receive any separate invoice. many time i tried to contact consumer care but not a single phone call was received. plse take necessary actions. and take return my order and refund the ammount.

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May 10, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Sir,
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.For any further assistance, please write to us at [protected]@onlineclues.com
Thanks & Regards,
Onlineclues customer care team

Aug 21, 2016

Updated by ahirjay51 Not a single satisfactory response from their side after too many complaints and after many days. they still dont tell me in mail that when my order will be taken back and what about refund and not contacting me.their care numbers are replaying busy and not a single call was received by them.in mail i asked about solution of my problem and rather then taking action every time they are replying "(Dear jay,

We completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem.

Thanks & Regards,

Onlineclues customer care team

Contact : [protected], [protected])"

Aug 21, 2016

Updated by ahirjay51 Mails related to these u can see that how they are giving round answers

Aug 21, 2016

Updated by ahirjay51 From me, Today. 10:46pm,
Not a single satisfactory response from your side after too many complaints and after many days.when my order will be taken back and what about refund

Hide quoted text
On Aug 19, 2016 12:49 PM, "Onlineclues Customer Care" <[protected]@onlineclues.com> wrote:
Dear jay,

We completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem.

Thanks & Regards,

Onlineclues customer care team

Contact : [protected], [protected]

On Thu, Aug 18, 2016 at 7:24 PM, jay ahir <[protected]@gmail.com> wrote:
So plz let me inform when my order will be taken back for return and what about refund process.your given consumers help line numbers are not responding any time, its either showing busy or no response.

On Aug 18, 2016 6:22 PM, "Onlineclues Customer Care" <[protected]@onlineclues.com> wrote:
Dear Jay,

Sorry for inconvenience, This is inform you that we have taken a note of your concern and will get back to you.

Regards,

Team Onlineclues customer care

Contact : [protected], [protected]

On Wed, Aug 17, 2016 at 12:33 PM, jay ahir <[protected]@gmail.com> wrote:
Phone/Mobile Number: [protected]

Order details:

Order id: CIN376371
Order date: august 11, 2016
Date of delivary: august 16, 2016
Product name: LONDON LOOKS fusion of 5 check shirt
Ize:m
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

Returned reasons:

Product (shirts) is totally different in design from the show in image of your site.and size is also wrong its short sized material in l size.
I also did not receive any separate invoice.many time i tried to contact consumer care but not a single phone call was received.plse take necessary actions.and take return my order and refund the ammount.