Onlineflowersdelivery.com — cheating, not delivering product on time, rude behaviour

Website:

www.onlineflowersdelivery.com

I am forced to share the below experience to help my friends to never ever use their service.

I ordered a b day cake for my brother today (8th sept 17) afternoon from this site. I made the payment of rs 1725 cake + rs200 shipping charges (Total rs1925~ 31.11 usd) through paypal.
Once the payment was through - they messaged me that they have not considered any shipping charges and it is the exchange rate that i had to pay 31.11 usd for rs 1725.

I got an additional invoice o[censored]sd 5.40 for shipping charges. When i enquired more. The chat was disconnected. When i called the customer service they were very rude in their replies. They said i should know that exchange rates are different for online purchases. Also, told me that i don't have to ask many times if the item will be delivered today. I agreed and paid the additional charges for shipping.

My order status was showing 'suspected fraud' and when i enquired to the customer service agent he said that is ok and there is no need to worry (I have a screen shot of this chat)

Now when i logged in to my account in their page (8.30 pm ist)- they are messaging me on their chat application that there is a problem and the item cannot be delivered today. They cannot arrange a cake even if i am ready to pay additional amount for emergency delivery. They can deliver another cake tomorrow and i got an apology through chat.

Every time they close the chat and the history with it without any notice (When i called they said this is because their net is getting disconnected).

This site does not have a section for user review. And i am sure they will get 0/10 if they had one. This was such a frustrating experience dealing with them. Such a poor service.