Oppo India — Bad service of oppo customer service and not replacing the phone

Address:Oppo thrissur service centre
Website:Oppo

I bought oppo a57 from near by shop on loan and I start to use the phone next day itself and i realised my voice is not audible to the other person but we can hear them. I report this issue with shop and when they checked it, its start working . But after that again the issue came.tmso I called the shop with same phone and they were not able to hear my voice. Sometimes it's work but Sometimes it's not. Then the shop said they will replace it. And they collected the product. After 2 days no information from them and I checked then they said they couldn't find any issue so they can't replace it. The shop staff itself experienced that the phone has issue. But now the oppo service
centre twere not able to find the issue they are saying is that they can replace it. The the thrissur service centre behaviored very badly that they won't replace it because they didn't find any issue. Otherwise they will change speaker and give back to the same product. I haven't even used the phone more than 2 to 3 days then how come I can agree this.

I want new product or if they can't refund me and close the loan . That's it.

Contacted many oppo service centre and they are resolving my issue.
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Oct 12, 2022
Updated by Shabana Rahman
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Oppo India
Oppo India — Bad service of oppo customer service and not replacing the phone
S
Kashmeera
Oct 12, 2022

I bought oppo a57 from near by shop on loan and I start to use the phone next day itself and i realised my voice is not audible to the other person but we can hear them. I report this issue with shop and when they checked it, its start working . But after that again the issue came.tmso I called the shop with same phone and they were not able to hear my voice. Sometimes it's work but Sometimes it's not. Then the shop said they will replace it. And they collected the product. After 2 days no information from them and I checked then they said they couldn't find any issue so they can't replace it. The shop staff itself experienced that the phone has issue. But now the oppo service
centre twere not able to find the issue they are saying is that they can't replace it. The the thrissur service centre behaviored very badly that they won't replace it because they didn't find any issue. Otherwise they will change speaker and give back to the same product. I haven't even used the phone more than 2 to 3 days then how come I can agree this. Service centre is not listening to me as well. Very bad service.

I want new product or if they cant replace it the refund it and close my loan.

Contacted many oppo service centre and they are not resolving my issue.
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