Orange Infocom — Complaint about the Orange Cable Network ,Sapra Complex, Seminary Hills, Nagpur

Address:

Orange Cable Network Sapra Complex, Manav Seva Nagar, Seminary Hills , Nagpur -440006

My name is Abhinav Gautam, Contact No. [protected], email : [protected]@gmail.com
I got fibernet connection from Orange Cable Network Sapra Complex Seminary Hills Nagpur, they took all the complete heavy charges for installation and all . We got it as our internet connection on sim was very slow and we had to attend the online classes and were facing lot of problems thinking that getting this would resolve our problem in this hard time . But instead it is increasing it even more. Even though now we have connection it keeps getting disconnected 20-30 times a day any time randomly and is gone for long long hours . When we try to contact these people at sapra complex they just say that they have registered a complain and will send someone now but whole day passes and no one comes untill we go to office by ourselves and ask them to come. They cause huge trouble the connection they have done are loose or god knows what and switch of that too is placed in someone else's house so whenever connection is lost we have to ask them to fix our loose wire . The person at sapra complex are very rude and inactive to help the customers its a terrible experience. They dnt even recieve our calls many times and while talking they hang up on our faces. This is creating a lot of problem for us kindly look into the matter and do something to fix it .