Orange Tours And Travels — All passengers asked to deboard at maharashtra border due to bus tax papers at 3 am in the night and take alternate mode to reach

Address:

hyderabad

This is in regards to my trip from ahmedabad to mumbai on the 31'st july, pnr no[protected] .
im sure youll are aware of the goo[censored]p you'll did, during this trip, as at 3 am in heavy rains in mid night morning of august 1, we were asked, the full bus occupants were asked by the driver, after spending nearly more then a hour at maharashtra border to deboard the bus, and take any alternate means and reach our respective destinations as their is some paper and taxation problem, the driver has clearly said we would all be refunded full by orange and he has spoken to CUSTOMER care . we were forced to shell out rs 500 extra in cash for up to Mumbai via other buses . This is no way acceptable . i have the complete voice recording of your staff and drivers where he too is complaining as to why they leave other companies and come to work at orange as such instances are happening very often and also they too have not been paid since 3-4 months . well their concern is not my lookout ! i need my full refund back immediately as this is no way acceptable to anyone .im also filing a police complaint of cheating by orange . when you dont have money for tax, and when you'll were aware of such problems, why did yull even take the bus ticket booking and cheat us . im also filing a complaint in social media and newspaper as this is happening very often with orange travels and its difficult and a very bad experience for all CUSTOMERs . on top none at your ahemdabad, mumbai or call centre office also answer or give any replies .the ahmedabad office staff is also saying the same that they arent paid and they are tired . well as mentioned i dont care anymore, but i need my refund today itself . failing which i have enough passengers voice and video recordings and also your drivers statements so am filing a complaint and putting it on social media and everywhere on internet, so that next time no other passengers get trouble and no one ever travels by orange bus again ...
yesterday after several calls and attempts we able to speak to orange CUSTOMER care number with some person name santosh, we have that recording too . where in he like a ### has asked for time till today morning ten am, he too said we would be refunded by the backend team .
my biggest concern is why do youll cheat and trouble CUSTOMERs, we are paying youll in full and booking a seat .
if you dont have money, beg and we will give you grant or charity .