Orange Tours And Travels — bad experience while travelling by orange travels bus reg.

Address:

ECIL, Hyderabad, 500062

Dear sir,

Sub : bitter experience while travelling by orange travels bus – reg.

I d. Jagadeesh chand, one of the passengers, had a very bitter experience while travelling by bus service of orange travels.
On 11th, may, 2019 saturday, i travelled from hyderabad to vizag by bus no ap39t2272, service no – ott 165.

I started my journey from ecil. Pick up van came late by 20 min. Passengers waited anxiously in the rain. Because nobody is having the driver’s phone no. To make a call and getting information about the status. Customer care ph. No. Is not working. Nobody got any call or message from your services side to alert the passengers. Van came and picked up at ecil and dropped at l. B. Nagar. Bus came and started our journey. We felt that not sending any messages to passengers is lapse from services side.

Another biggest lapse is not paying attention towards passengers. I. E. What happened to me i am explaining below.
Next day morning at about 7.30 a. M., bus was stopped near a hotel after rajahmundry for natural calls and breakfast. All got down including me and taking breakfast. Another passenger d. Dinesh chand is taking breakfast along with me. All of a sudden, the bus was started and moving. On seeing, i ran towards the bus and waved my hands. But invain. Bus had moved away by leaving us at the hotel. We do not have bus driver’s ph. No. To our good luck, mr. Dinesh chand, my co - passenger had driver’s ph. No. He made a call to driver and asked him to stop it. By that time, bus had already moved two kms. Away from that place. Both we got up another bus and reached the spot.
Our bearth numbers are u5 and u15.
How the bus will be started without getting up all passengers. Is it not the responsible of driver and attendant to check wheather all passengers got up the bus or not before starting the bus.
Name of the driver : shyam
Attendant : nagesh.

We became very upset over this issue. If he does not have the driver’s ph. No. What is our fate. It shows the carelessness of the driver and attendant towards the passengers. With this, we are under impression that the services from your side is very bad.
The following should be implemented to improve your services.

1. Messages should be sent to the all passengers atleast 2 hrs., before starting of the bus service.
2. Provide bus driver’s phone number to all passengers to know the status of the bus and it helps to contact in case of emergency.
3. Training to be given to the drivers and attendants to alert the all passengers, how to behave with passengers, checking of all passengers wheather all got up the bus or not before starting the bus.
4. Ensure help line, customer care phone numbers are working.

Hope these will be implemented.

With regards.

D. Jagadeesh chand
Ph. [protected]
Email : chanddj @rediffmail.com