Orange Tours And Travels — Bus didn't came to pick up point & left without picking up the passenger

Address:

Hyderabad, Andhra Pradesh, 560072

I have booked a ticket in orange tours & travels via redbus app from karwar to bangalore on 19th may'17 - 10pm. I been to the pickup before half an hour means 9.30pm. I waited upto 10.30pm, then i called the travels agency no, they said, bus was on the way, will reach shortly. Then waited upto 12am, then i contacted the travels, they are said, bus already left karwar, driver forgot to call u. Sorry for inconveince. Now after 12am, no alternative services. No hotel at all to stay. I want to file a case against them.