[Resolved]  Orange Tours And Travels — employee poor behavior

Address:

560021

This is to share an irresponsible & ruthless behavior of orange tours & travels night duty staff at anand rao circle booking point. He mentioned his name as karthik, with i'd number 116 h (Refused to show orange or govt. I'd for name).
Original bus boarding time was 00:45 hrs. Received info from customer service that bus would arrive late by 40 mins & shall reach by 1:20 am. It was freezing outside the this person shut the shutter & made passengers stay out in this cold weather. On asking to open the door, he denied saying his work time is over & to get any further info from customer care. What type of customer service he is providing? Even after 1:30 the bus is expected to reach an and rao circle after 20 mins. I had to force him either you talk to your reporting people or police to sort this issue. All passengers including me sat inside the booking office telling him we will leave only after bus arrives. Then you shall leave. Being the in charge of this point, it is his responsibility to get proper info to the customer & see to that if boarding happens if customer is in his place. He wanted to wait in the nearby bus stop & enquire to the bus deliver or customer care.