Orange Tours And Travels — refund amount from orange tours and travels till now no response

Address:

gunapati palem vill, gunapadu p, chittamuru m, 524402

I sreenivas duguluru booked a ticket through paytm from naidupet to hyderabad
Date of journey:14/12/2019, boarding time 11.00 pm
Booking id :[protected] and pnr/ticket:[protected] and seat no. L6
Bus no. Ap28ta8459 and service no. Ott-50
Service provider : orange tours and travels
Your bus came at 11.40 p. M. The contract number which you have provided me... Is [protected] name liyakath ali. I have to this number to contact 100 times... He didn't receive my call.
After i entered into your bus... The driver who is driving at that time... He doesn't know even how to talk with passenger, he didn’t gave me answer properly and rudly behaved.

Your drivers stopped the bus around 6.30 a. M and nearly 300 km towards hyderabad, and they didn’t gave answer properly. They told us your ticket money will be refund and you can go to hyderabad by anyway and we don’t have alternative service. Is this the way to treat passengers.

Anyway kindly refund the ticket amount rs.997/- at the earliest
I strongly suggest that this kind of irresponsibility and fraudulent service provider license should be cancel.

Till no response from service provider

Sreenivas duguluru
[protected]