Orange Tours And Travels — Service and refund

Address:	Pune, Maharashtra, 411057
Website:	Orange tours and travels

Till now i did not get any resolution but still writting it to you,

On return journey from Bangalore to Pune via Orange Travels, PNR: 4141359,

The boarding point that was mentioned in the ticket, they were of two different locations, I reached on time but after wards came to know the exact location, The bus was also late for 40minutes as I had tracked, So when i went back I informed helpline number and the driver to please wait for me for 10more minutes as I am a single lady travelling alone and have to reach Pune urgently. He told me he will wait but once I reached there, He moved on.
I spoke to driver again and he informed me to come to Yeshwantpur Station the next boarding point and he will be waiting there, So i immediately took a auto and went there from anand Rao Circle, the bus was also on its way to the boarding point, It did not reach there still, When it reached, I told the driver that I will be also reaching in next minutes and not to move as I was alone and also new to B.lore, not aware of anything.
As soon as I reached there and called the driver again, he says that the bus is in highway already, In So much traffic how could he reach so early?All the way he lied, and the bus was gone.
The helpline number for Orange travels were also awful, whoever picked up my phone, placed the call on hold and disconnected and this happened for approx 20-25 times, This is really unprofessional behaviour.
I received a terrible behaviour and harassment on 17th June.I need the refund of the amount as I did not travel also or else now I have to go to police to complain about the harassment. I'm from a corporate world.Hope my mouth of words don't ruin your bus service now for 1000bucks.
Phn: [protected]