[Resolved] Order2India — No customer service, not cancelling my order and refunding me as per their policy states.

DHRUVpy

from Mumbai, Maharashtra

Feb 28, 2022

Address:	82, Ardeshir Dadi St., Charni Road East, Khetwadi, Girgaon, Mumbai, Maharashtra 400004
Website:	order2india.com

I had placed an order for a pair of exercise bike pedal straps. Then I wanted to cancel the order for which I sent them a message from their website about canceling my order within 15 hours. Got no reply from them. After 4 hours I sent them another message and an email, both got no replies to date. And as per their policy, the customer can cancel the order within 24 hours and the customer will get a refund of his order, which I did from my end of sending a cancellation message for the order but these people did not even reply and have still not canceled and refunded for my order. I request for strict action to be taken against these types of people and please help me get my hard-earned money back.
Thank You.

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Mar 1, 2022

Complaint marked as Resolved

Feb 28, 2022

Updated by DHRUVpy The order number was order#1504 || O2I[protected]
Cashfree Tracking Id:[protected]

Feb 28, 2022

Updated by DHRUVpy In the 1st image as you can see, they have replied in RE: Cancel and refund the order! line, saying that the order is already processed but when I track my order on the order page (2nd image), it still shows awaiting fulfillment. Now they are giving lame excuses to their mistake of not checking my cancellation request within 24 hours after placing the order and now they are not going to refund me even though I had sent them a cancellation form from their website, 2 emails from my end within 24 hours after placing the order. Their policy says that if the customer wants to cancel the order, he has to send a cancellation request within 24 hours after placing the order, which I did, now they are refusing for refund even though I am correct even according to their policy.