Orient Electric India — air cooler - ocean air operation issue and problem is not attending after 4 days of complaint

Address:

240, 1st Floor, Okhla Industrial Estate Phase - III New Delhi - 110 020, New Delhi, Delhi, 110020

I want to bring your kind attention towards some service issue, please intervene and resolve within your standard time frame.

My air cooler is not operating properly from 22nd may. Its water circulation pump is stopped working. So it is not circulating the water caused not cooling the air.
I had called to customer complaint number on 23rd may in morning. They recorded my complain and given me a complain number c[protected]. And said to attend the problem within 48 hours. Still till today the problem is not resolved.
Yesterday i again called and asked for resolution, the customer support person is not giving proper answer and provided the service head number of kanpur region (Named mr. Satish -[protected]). But he also fails to provide the solution and did not sent any technician to attend the problem. Today he is making some excuse for failure of appointing the team.

My contact details are [protected].