Orient Electric India — complaint registered with customer care multiple times but not attended to

Address:

Ghaziabad, Uttar Pradesh, 201017

Dear customer care,

I had bought a wall mount model of orient fan on may 20, 2018. It has stopped rotating from left to right and vice versa. I have lodged complaint more than thrice on dates 19.07.2018, 21.07.2018, 25.07.2018, and 05.092018. The two complaint registration numbers that have been provided for our complaints by the customer care are c[protected], and [protected]/ the complaints have been made from our contact number [protected] by mr devendra pratap singh and akash singh.

I wish to know the reason for such an in-compliance from your side. I always believed in quality and services of orient but at the hour of the need it seems the assurance given by orient are futile.

I have worked with multiple mncs and am well verse with the corporate culture and priorities for their customers. I would like to know why orient is failing in providing customer care service and that is the reason for my marking a copy of this e-mail to orient, head office india.

The other contact numbers on which i may be reached are [protected] and [protected].

I expect for a speedy action.

Thank you,

Pushplata

Dr. Pushplata singh

The energy and resources institute

India