| Address: | Kolkata, West Bengal, 700157 | | Website: | www.orientelectric.com |
Hello sirs,
This is to bring to your notice that i have purchased an orient jazz 1200 mm fan sl. No. Ff16 48cy 0066839 on 28.09.2016 from m/s ramdeo fans, p-36, india exchange place, extn., kolkata – 700 001.
Defects of the fan :
From the very beginning, i noticed that the fan has been loosing its speed and giving a ticking sound while running. I ignored, thinking that it will disappear and everything would be ok, as it is a fan, manufactured by orient company, a very reputed company in the world. But it continued till now.
On seeing that i lodged a complaint, over the phone, with your customer care on 11.07.2018 vide docket no.[protected]. I had talked with your mr. Sandip of your customer care and also with other persons of your customer care. I reminded them five consecutive dates, but every time they say mechanic will visit very shortly and make the problem ok.
I am very surprised to see the activities of your customer care. They even do not bother of their commitment and do not attend the complaint. They only make promise to attend.
Please note that if you do not attend the fan within 7 days from the receipt of this email, i would be compelled to take necessary legal action against you.
Please also note that the problem is from the beginning as i did not care, i have lodged complaint in late. But the fan is still under warranty.
I enclose the scanned copy of your warranty card.
Thanking you,
Yours faithfully
J. Das
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Team Orient Electric