Orient Electric India — Orient Electric Enamour Plus 15-Litre Vertical Storage Water Heater (White)- BEE 5 Star

Date of Incident: 1st Aug 2022
Complaint No. : C[protected]
Description : Heating Problem
Response from Customer & Service Support : Even though product is under 2 year full warranty (from Oct, 2021), customer need to pay for faulty parts. This statement wasn't mentioned Amazon India portal or mentioned in other documents given by online portal.

Desirable Resolution : Want the issue to be rectified, without any charges whether related to parts or service.