Orient Electric India — Orient Water geyser leakage issue

I purchased water geyser 20ltr app 3months back and after20-22 days from installation leakage started from the geyser. I reported to Orient and engineer came to visit after 2-3 days. He told tank need replacement and went to bring the tank. Till today he never turned up and do not respond to calls. I reported it multiple times but no one from orient is responding and repairing the geyser. Highly unprofessional company and provide no service for sold products. Products are of very poor quality. Kindly suggest what is the way out. Should i report it to consumer court ? Please suggest…