Orient Electric India — poor quality fan

Address:

Lucknow, Uttar Pradesh, 226003

I've brought 2 sealing fans last year for my newly built apartment. One of them is working well but the other one which is hung un my bedroom has started making creepy grazing noise.
I purchased this product (Orient jazz) from a well known buyer but sinve this is under warranty, i want the service provider to look into it as the product is still under 1 year warranty.