Orient Electric India — unattended complaint falsely claimed as attended and resolved

Address:110085

My orient fan that i bought leas than 7 months back with 2 year warranty developed some problem for which i registered a complaint with orient customer care void reference no. C[protected]. The service engineer called me today morning and said he will visit and resolve the problem today itself but he never turned up. It gets worse. I received a message from orient in the evening saying the complaint has been attended and resolved. And this happened without the code the service engineer is supposed to take from the customer upon satisfactory resolution. Is some one at the company going to do something about it?
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Orient Electric India customer support has been notified about the posted complaint.
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Hi,

We sincerely regret the inconvenience caused to you. We request you to contact us on our toll free number at[protected] or[protected] and email us at customer.[protected]@orientelectric.com or customer.[protected]@orientelectric.com’.

Regards,
Team Orient Electric
The fan is not working properly as it is making too much voice...we just opened fresh box only after installing only the barring is doing noise . We are unable to sleep at night.plz solve it soon as u can solve.
Orient Electric's reply, Apr 10, 2018
Hi Chandiwale,

We sincerely regret the inconvenience caused to you. We would request you to please share your complaint number and contact number with us so that can we can escalate the issue further.

You can also contact us on our toll free number at 91-11- 40507000 or 1800-103-7574 and email us at [email protected] or [email protected]’.

Regards,
Team Orient Electric

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    82, 1st Floor, Okhla Industrial Estate Phase - III, New Delhi, Delhi, India - 110020
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