Oriental Bank Of Commerce — Issue regarding the refund

Address:

Rajasthan jhunjhanu

Dear Sir,
My name is Prachi Ganeriwal and I am from Rajasthan, District- Jhunjhunu, Sir I have a bank account in Oriental Bank of Commerce, Account number-[protected] Branch – Nawalgarh, Pin code -333042, Sir I am facing a issue regarding my refund of Rs 47, 674. Sir my money is been refunded by Amazon India, but it has not been credited to my bank account, Due to the merge in the bank of OBC with PNB. Sir I had contacted the customer service and visited the branch office also, but nobody is responding to me, they are saying due to merger the money is been transferred back to Amazon India. But when I contacted Amazon India, they said that the money is been refunded in your account and they have provided the Refund Reference Number- #30005403360295179740277 and a confidential mail that the money is been transferred to my account, which is attached below. Sir I am stuck please help me to know where my money really is.
Therefore, I request you to kindly resolve this issue because I need my money and I am feeling helpless. And sir, you are my last hope for this act of kindness I shall be every grateful to you

Regards
Prachi Ganeriwal.
NAWALGARH
RAJASTHAN -333042