[Resolved]  Oriental Bank Of Commerce — Unauthorized banking transaction

Address:

Guna, Madhya Pradesh

Respected Sir My name is Dr. S.K. Tripathi. I am working as an Assistant Professor in Department of Physics, Jaypee University of Engineering and Technology, Raghogarh-473226, Guna, Madhya Pradesh). I want to lodge a complaint regarding unauthorized transaction of Rs. 11, 654 from my salaried account which is in Oriental Bank of Commerce, Guna branch, Madhya Pradesh, India. The details of the incident are as follows: On 12.12.2013 at 10.09 AM in the morning, when i was working in my office, i received one sms from Oriental Bank of Commerce that "An Amount of 11654 INR has been debited to A/C no xxxxxxx1006536 by POS transaction, on 12-Dec-13 at 10:07:57, From: BP-OBCBNK To: SIM1 13/12/12 10:09 AM". In fact this transaction was completely unauthorized, since neither me nor any of my family member has made this transaction. Our ATM card was also there with us only. Immediately i made a call to the phone number given on OBC official website at OBC head office and also made a written complaint on 12.12.2013 to the regional office, bhopal. My customer complaint reference number is WS25820/2013-14. We make several calls to their head office and on 14.12.2013, i came to know through mail from mail which is mentioned below: Dear Sir, We have verified the transaction details as per your card number [protected]. It is found that you have processed a transaction for Rs. 11654 with WWW SHOPCLUES COM on 12/12/2013. Thanks & Regards ISG-OBC Since this transaction was not made by me. I request you to help us in this regard to sort out my problem. This will help the society to stop such types of cyber crime in future. I shall be very much thankful to you for that. The transaction details available with me from my internet banking account are as follows: Account Number: [protected] Transaction Date: 12/12/2013 Transaction Amount: INR 11, 654.00 Transaction Type: DR Transaction Description: PRCR/70007434/[protected]/[protected] Reference Number which i got from bank is 9984/70007434 In case of any further details, kindly get back to me.