Orra Diamond Jewellery — Bhishi

I had raised a complaint on 21st June also but did not hear anything from anyone. Hence, sending second mail.

Hi Team,

I have had enough of the experience I have been receiving since April. On 14th April 2022 I visited Orra Jewelry - Shop No 8 & 9, Laxmi Chambers, Dulhan Complex, 375, Laxmi Rd, Narayan Peth, Pune, Maharashtra 411030, India. I wanted to give a platinum ring costing Rs. 45, 000 as a present to my husband on 28th April. Since his size was not in store, the store people told us they will inform us by 18th April, as the stocks were visible online but they just had to get it. They promised that they will give the ring before 28th April as my husband had to come from Solapur to collect it. I had to call them 2 times in a day, and send someone physically to their store to collect the ring for one week. All they told us that we will receive it before 28th April. But we never received the ring on 28th April and then I refused to take the ring.

On the same day when I visited the store on 14th April, the storekeeper asked us to open a Bhishi for 10 months for Rs. 18, 000 per month. I liked the scheme and I invested right there and there. Based on my experience from Orra, I asked them to cancel my Bhishi and refund my amount. They recorded a small video in store, with 2 ladies and one store keeper, showing that the bhishi took place in their store where out of 10 people only 2 people came to the store for the Bhishi and shared the recording that mine was the first number in Bhishi. I really hesitated and based on the least customer service I received from Orra, I asked them to cancel my Bhishi.

I cancelled my Bhishi on 24th May and yet I had to call everyday to the store person, to confirm when I will receive the refund. In the beginning she said (her name is Pooja) I will not receive the amount as the refund, I will have to buy something from that Rs. 18, 000 and then after calling her to ask when I can come to collect the jewelry, after a month she tells me, which is today that I can only buy the jewelry after 10 months.

I have had the worst experience of my life with Orra, and based on this experience I have told all my family and friends to not buy anything from Orra. First she made me run around for the ring for my husband and after that for Bhishi she made me call her thousand times just to tell me that I can only buy Jewelry and after 10 months.

I will wait for my Rs. 18, 000 to be received back by the end of this month.

I will not be able reached by call, but I can be contacted via email - [protected]@yahoo.com