Orra Diamond Jewellery — Fraud-bad quality diamonds and pathetic customer service

I Bought a finger ring from Orra Vashi in 2019. I recently noticed one diamond was broken. I sent it to the shop and the sent it for Quality check. I was told the ring was hit hard somewhere and the diamond broke.I have never heard a diamond ring being so fragile. This makes me wonder what quality diamonds are being good used that they get broken like a glass? I have had no injuries on my hand and finger. So I can even recall when I hit something so hard? I am now being asked to pay Rs 7500 to change the diamond. I have been buying products from this company since 2012. This is the first time I have had issue and there resolution is I pay for the diamond. In 2012 I bought a diamond ring from Gilli for my husband and the diamond fell off. They accepted it was there fault and were promt to replace the diamond and didn’t charge me a penny. This has caused me a lot of mental distress. I will never buy anything from Orra. And would highly suggest none of the customers do so due to poor quality of diamonds and pathetic customer service. They are only nice to you till you buy the product. If any issue arises they just ask for money.