Ortel Communications — complain for poor service in dth tv and internet connection against your consumer id for tv1887757 and for internet id 11079

Address:

Abhishek apartment, Khordha, Odisha, 751007

To
Manager,
Customer care,
Ortel communications

Dear sir,
I would like to intimate you that being a old customer of last 20yrs of your organization convey my dissatisfsction for poor service beyond imagination and not tolerable. The dth tv connection was disconnected for last 2years because of very poor service only internet service was continuing. Again on request of your sahidnagar staff i activated your dth tv service on 27.07.2019 making all necessary payments. But it is a matter of regret that your installation staff came with new cable wire but tv connected with oldcable wire which was lying in my house given in earlier connection. He took away the new cable wire with him inspite of my request of installation of new cable wire. As a result we are facing difficulties due to frequent disruption of dth tv service link may be the old cable wire has been indamaged condition due to last fani cyclone. Kindly take necessary steps for replacement of old cable service connection and main line wire and control box.
Incase i have no alternative button switch over other service provider incase trouble free service is not given by end of 30september2019. Internet service connection is also having equal problem.
With regards,
S. S. Mohapatra
Address abhishek apartment flat no 2 first floor plot 729, sahidnagar
Mob — [protected]/ [protected]