Details of Incident:
Date of Travel: 4th December 2025, Evening
Route: Bhubaneswar to Purusottampur
Bus Type: Non-AC General
Fare Charged: INR 153
Date of Travel: 6th December 2025, Morning
Route: Purusottampur to Bhubaneswar
Bus Type: Non-AC General
Fare Charged: INR 208
Nature of Complaint:
I am writing to express my strong dissatisfaction with the significant discrepancy in fare charges observed for the same non-AC general bus service on consecutive days. On 4th December 2025, I traveled from Bhubaneswar to Purusottampur and paid INR 153 for the journey. However, on the following day, 6th December 2025, while traveling from Purusottampur to Bhubaneswar on the same type of bus (non-AC general), I was charged INR 208.
This substantial difference in fare for the same route and bus type within a single day is unacceptable and appears to be an instance o[censored]njustified fare escalation. I request you to investigate this matter thoroughly and provide a reasonable explanation for the excessive fare charged on 6th December 2025.
Requested Action:
Refund of Excess Fare: I request a full refund of the excess amount charged (INR 208 - INR 153 = INR 55) for the journey on 6th December 2025.
Investigation and Explanation: I request a comprehensive investigation into this matter and a clear explanation for the discrepancy in fares.
Preventive Measures: I urge OSRTC to implement measures to prevent such instances o[censored]njustified fare increases in the future and ensure fair and transparent pricing for all passengers.
I look forward to your prompt attention to this matter and a satisfactory resolution.
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