Aramex International — Extra unwanted charges for delivery

Address:	Laxmi Complex, Opp Hotel Surya Kiran, Pune-Mumbai Road, Chinchwad, Pune, Maharastra 411019, Pune, Maharashtra
Website:	www.aramex.com

Hello,

I send an international courier from kathmandu nepal to pune india. My courier include hand-watch and card as gift. While delivering courier aramex service is asking duty custom charge which is very high. The amount they are asking is around same amount of my product which i send as gift. They are even not showing any receipt for charges. Customer care is also not co-operating with me. They are not doing any enquiry for the problem.

Its already been a week i have send my courier. At between they show shipment delivered which my friend didnt received. Now its showing on hold.

There should not be any custom charge for gift. Please help me out to resolve this problem, Thank you
My tracking number is [protected]