[Resolved]  Exide Battery It - 500 - 1po - 49143 — Non-change of Battery

Address:

Andhra Pradesh

Sir,

I had purchased a Exide Battery IR-500-1PO-49143 from Nippon Associates, Rajumundry, Andhra Pradesh vide their Bill No.13 Dt.03.04.2012. (who is your authorized dealer), with a guarantee/warrantee of one year. But the same battery became out of order within the guarantee period and I lodged a complaint of the same to the dealer from where I had purchased the battery. The dealer Nippon Associates, told me to deposit the battery with them and they will replaced it immediately, accordingly I deposited the battery on 09.03.2013.

Further, I repeatedly contact the dealer but the dealer has been giving reply that the battery will be replaced when the stock will be available only. And at last he gave a phone number of Mr. Ramesh of Vijayawada[protected] who is probably your distributor. In this manner I am running form Nippon Associates to Mr. Ramesh of Vijayawada. Again I lodged the complaint through your Toll free No. [protected] and I have been given a number of Mr. Rajsekhar ([protected]) who is your representative from Vijayawada & he has also given the same reply, subject to availability of stock.

Sir, I want to ask you a question if you are having no stock of same commodity why you are selling such item in the market? Is this your way of motto to satisfy the customers? I think you are only to fetch the illegal money from customer.And, once the customer paid the money against the item your responsibility is over. I am sorry to say that I became so harassed after purchasing your product that I became financially as well as mentally tortured by your dealer/ representative. And, I could not get any out put of Battery and my purpose of purchasing this could not be solved. Because at the pick time of final examination of our children I faced the problem. So, will you please kindly consider my case and arrange to replace my battery at the earliest? Otherwise, I will be compelled to take the shelter of Law. I hope a positive response from your end in the matter.And; also I want to give you a advice that to maintain your goodwill “Customers Satisfaction should be your motto”. And, your dealers/representatives should be polite and honest with to the customers as well as they should give satisfactory reply instead of harrash them.