[Resolved]  Fernsnpetals.com — Money taken without delivery

Address:Kerala
Website:www.fernsnpetals.com

I had ordered a product on fernsnpetals.com and had given my address of delivery. the site accepted my request and send me a conformation mail after i had done a net banking payment. the very next day i received a mail that the order is not complete and i have to pay again. when i checked my account online, the money has been taken already and the site says i have to pay again for completing my order. i send a mail to fernsnpetals asking them to cancel my order and refund my money but no reply from them yet. the order number is as follows : [protected] . it would be helpful if something could be done in this matter.
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Aug 14, 2020
Complaint marked as Resolved 
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    Kerala
    India
    9746137533
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