[Resolved]  Hotel Booking - MakeMyTrip.com — Denied Checking in Hotel

Address:

East Delhi, Delhi

I had made hotel booking in Trivandrum 15.11.2012 for the date 19.11.12 to 21.11.2012 (2 Nights) through make my trip- MakeMyTrip Booking ID - NH[protected]. It was written on the confirmation voucher that my booking is confirmed & I need not to contact hotel or makemytrip for reconfirmation. When I reached the hotel, they denied me the entry & told me that they have communicated to make my trip through e-mail on 15th Nov-12 itself that there is no such vacancy on the booked dates. After reaching at the hotel, I was denied entry & was standing in the midnight on the road & calling helplessly to makemytrip for the alternative arrangement of hotel. After three hours of struggle & pain, I was finally told that make my trip has booked a room for me at hotel White Dammer. I took a taxi & I checked in the newly arranged hotel at 4.30 AM in the morning & a voucher was sent to the hotel & me.

The day was full of inconvenience to me as whole night was washed out by the reluctant & reckless attitude of makemytrip service staff. I missed one important meeting with the customer on the following day & complete purpose of the travel to city was wiped out. This proved a major financial loss to me. Again my miseries were prolonged by makemytrip. I thought that I will sleep second night peacefully but at 12.00 clock midnight I got a call from hotel that make my trip has not paid to & I need to contact them for payment, otherwise I will have to pay again to hotel from my pocket. I called make my trip & two hours were wasted in the communication in night with makemytrip service staff. This night was also a pain to me because of make my trip. In the night makemytrip service staff promised that they will make the payment to Hotel early in the morning & I need not to pay. But when I went at reception for checkout, hotel informed that they have not received any payment & make my trip has stopped responding to their correspondence. It was a real humiliation that I was kept waiting for the payment delivery from you. Make my trip mailed hotel not to take payment from me on the promise that they will make payment after 10 AM. The hotel kept my luggage as security against payment default from make my trip & allowed me to go on business call. Again all these things delayed me & I missed another appointment with customer on next day also. When I came back in the afternoon to collect my luggage, I was shocked to know that still make my trip has not paid to the Hotel. I was forced to pay again