[Resolved]  Prometric Testing Services — Pathetic Staff at Prometric Center

Address:

Chennai, Tamil Nadu

Hi,



I had registered for the TOEFL exam scheduled to be taken on Feb 15,2013.But due to closing of test centre , It was rescheduled to March 30,2013 .

Now I get a mail saying due to technical reasons , I’ve to take the test again . What kind of a sham are u running here , The test was at Stella Marris College,Chennai on March 30,2013 .The test was conducted in a mere college lab. No cubicles (reqd for exam like TOEFL) or qualified staff. The staff present there were clueless and ill-bothered as to how to handle the problem and even after staying back for one hour after the test They told me that issue is resolved and Test has been submitted successfully , and I can leave. So I did leave although hesitantly.



And as per the last rescheduling, I never even received as much as a call or email till now ,telling me about this issue. And never asked about the date / location to which test should be rescheduled to. Now I’m informed that I’ve to take the test at Kochi on May 11th. Without even confirming or the consent of the candidate how the bloody hell can you do something like this. This is pathetic and cowardly on your part and no one to take responsibility. I’m truly disappointed and disgusted.



And just recently I get a shock when I see that the exam that was scheduled for May 11th at Bangalore has agian been rescheduled to May 11th at Hyderabad for reason-Closure of test center. I've been the victim of this twice now.What kind of a review panel do you have that gives the go-ahead to so many new centers only for them to be closed in a month or two. This is outright ridiculous and embarassing that you guys have been given the burden of hosting such a prestiguos international exam such as the TOEFL. I sincerely hope that this is the last time I'll be dealing with you guys ever again.



Please ensure that this gets reported to the concerned authorities and the test center and staff involved are reprimanded . Now I’ve to take up the exam knowing that it’s been rescheduled 3 times ! , and its almost 4 months since Feb 15th which was the initial scheduled date ! All due to negligence of the staff ,This is totally and utterly unacceptable ! . And Let me assure you that I’ll be forwarding this e-mail to several other parties to make them aware of this atrocity.



Please find my details below.
Name: Samarth Manu
ETS ID: 7901621
Email: [protected]@gmail.com
India Phone: [protected]