[Resolved] Thesurpriser.com — Company is Fake and does not exist

dollie_a

from Delhi, Delhi

Address:

Bangalore, Karnataka

Dear Sir,

This gift sending online site is a fake one. The address provided them is also fake. I have ordered a cake to my place, it dint get delivered on time. When I have contacted the customer care service, I got a reply saying ' we will check the status and get back to you'. But I dint get any other response. When I have tried calling again, no one was picking my call. If I change the number and call , I am getting same response. When I have sent a person to the mentioned address, I came to know that this is fake. Please help me in refund of my amount. Details of the site are as below.

Site: www.thesurpriser.com

Customer care number: +91 [protected]

Address:

425, 8th main, 4th block
Koramangala
Bangalore- 560034

Thanks,
Anupama

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Aug 13, 2020

Complaint marked as Resolved

Related Thesurpriser.com reviews

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Comments

nadim_azami

http://www.thesurpriser.com/

It's regarding order #3147, i ordered one flower and one cake. Surpriser surprised me by just sending one cake and no flowers. the cost of the flower was 500 rs and for cake also was 500. Upon contacting and following them up, they said that as the flowers were not available so they delivered a bigger cake and they wont make any refund. What a service? Do you think it's ethical to make the changes in order without contacting the customer and without having consent from him. I must say, Very pathetic service...i can share whole communication if someone

Priti Pandit

from Mumbai, Maharashtra

Yes this site is not at all trustworthy. I have gone through same problem. My order no. was 3696. I ordered 6 diyas and dry fruit box for diwali. It was delivered after diwali festival got over. Furthermore, the gift was not properly decorated as shown in the picture. The dry fruits were supposed to wrapped in basket or box. But it was delivered in simple polythene. Diyas were only 04 in no. instead of 6 No. I must say the service is very very cheap.

maheshkumar01

from Bengaluru, Karnataka

I disagree with the comments above because I had an awesome experience with them. I placed an order for Palwal on 29th May, 2015. It was to be delivered the same day. Inspite of the last minute order, they delivered all the products I had asked for and looked very close to the pictures on the website. Being from Palwal I know it is not easy to arrange for bouquets there but they have managed to do it at short notice. The quality of the cake was top notch. The fruits basket ordered has fresh mangoes and lychees. Total value for money!!! I was very impressed and so was my family.

I am sure to go back to them for every family occasion now!! You have earned a happy customer guys!!! great going... keep it up.

vickybohra

from Bengaluru, Karnataka

I am surprised with the above comments as i have had a very different experience with them. I have ordered with the for a delivery to Palwal and the items got delivered on time in perfect condition. Living in Palwal I know that bouquets are not easily available there but they have managed to arrange a fresh bunch of flowers. Cake was also good quality. I am happy with their services and will recommend them to anyone looking for quick and hassle free delivery of gifts.
good job guys:)