Overnite Courier — Delay in delivery, indifference and lack of response.

Address:

New Delhi, Delhi

I have ordered 3 items kesh kanti milk protien (2nos) and younamrit vati (1 pack) online from patanjaliayurved.Net for rs610/- as per
Order # : [protected].
Invoice:
Order # : [protected] | order date :[protected]:38 pm order status : processed and dispatched over nite courier-[protected]
Order information shipping address charges

Govindan namboodiri v s
26/682, velliottillam,
Thiruvananthapuram
Kerala
[protected]
695001
Shipping charges

Cash on delivery charges

Extra charges rs.0

Rs.0

Rs.0
Items ordered
Product name price qty amount
Kesh kanti milk protien 95 2 rs.190
Younamrit vati 210 2 rs.420
Total 4 rs.610
Extra charges rs.0
Rs.610

I received a message from them on 6th march 2016 saying that the items have been dispatched on 5/3/2016 through overniteexpress courier. On verification on the courier site this was confirmed-vide awb no.[protected]. Following is the updation of status of the consignment:
Awb no [protected]
Orgin : haridwar booking date : saturday, march 5, 2016
Destnation : trivandrum booking type : parcel
Status : dispatched to delhi - train & priority hub
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Activity date location activity
Tuesday, march 15, 2016 delhi - train & priority hub dispatched to delhi - train & priority hub
Tuesday, march 15, 2016 delhi - train & priority hub arrived at delhi - train & priority hub
Sunday, march 13, 2016 sunday
Monday, march 7, 2016 holiday (Maha shivratri)
Sunday, march 6, 2016 delhi - train & priority hub undelivered: held up for want of specified paper
Sunday, march 6, 2016 delhi - train & priority hub held-up: held up for want of specified paper
Sunday, march 6, 2016 delhi - train & priority hub arrived at delhi - train & priority hub
Sunday, march 6, 2016 delhi-hub dispatched to delhi-hub
Sunday, march 6, 2016 delhi-hub arrived at delhi-hub
Sunday, march 6, 2016 sunday
Saturday, march 5, 2016 haridwar - hub dispatched to haridwar - hub
Saturday, march 5, 2016 haridwar - hub received from. Haridwar - hub
It can be seen that even after dispatching the items from their delhi hub on 6/3/2016, they still remain there. It is also indicated that the items are being held up for want of some ''specified document"!!! . I have written to them about the delay and requested to inform me the reason for such inordinate delay and deliver the items immediately, but in vain. They have not cared to answer me or cite the reason for delay. Though i have tried to contact them (At kochi hub) on mobile (Their mob. No mobile no:[protected]) it was of no use. Even after the elapse of 12 days after the dispatch, the items are still undelivered. Moreover, the courier service does not update the status of the consignments correctly and does not care to provide satisfactory customer service!! Any query raised to them will be unanswered. Their poor service is highly deplorable and requires severe warning.
In this case, i would like to have the items delivered in next 2 days or get adequate compensation for their indifference, lack of response and delay.
Expecting immediate necessary action and thanking you,
Govindan namboodiri v s
Velliottillam, vanross jn.
Trivandrum-695001, kerala