Overnite Express — delay in delivery of new syllabus ca final books

Worst ever service provided by the overnite express. I have ordered the books on 26.10.2018 reached hyderabad hub on 05.11.2018. Still that book has not reached the address upto now. 2 and half months wasted.
Some books eligibility for may 2019 also expired.

They are giving the silly reason that phone number has not been mentioned. Although it is given properly.

Number of complaints done no proper response from the overnite express. If we will call on monday they will tell delivery will be done on friday and if we will call on friday they will tell to deliver on next monday.
Requesting icai to take action against the waste courier service-"overnite express"
So that their student won't suffer that much after paying 22000/- rs.

Shashank gupta
Sro - 0557172